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Terms & Conditions

Terms & Conditions - the basics. 

These policies may change from time to time

GENERAL
These Terms of Membership have been executed and delivered by you and constitute a valid a binding agreement between you and Customize Graphix, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under the laws of the United States or other applicable jurisdiction.

You shall establish and use your membership on the Customize Graphix, and purchase and use the products and services (which include Vouchers) available through the Customize Graphix, in strict compliance with these Terms of Membership and all applicable laws, rules and regulations (collectively, “Laws”). All calls, emails and other communications between you and Customize Graphix may be recorded.

By using www.Customize Graphix.com, you consent to any personal information we may obtain about you (either via the Customize Graphix, by email, or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Notice. Customize Graphix may update its Privacy Notice from time to time, in its sole discretion. Any changes to our Privacy Notice will be posted at www. Customize Graphix.com.  Your continued use of the Sites after any changes to the Privacy Notice means you accept the changes.

MEMBERSHIPS

Establishing a Membership-
You may establish a membership on the Customize Graphix sites. At a minimum, enrollment requires you to (1) indicate agreement to these Terms of Membership, (2) provide contact information and identification details, and (3) submit any other form of authentication required as part of the enrollment process, in Customize Graphix’s sole discretion. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. We encourage you to review our terms & conditions, but we cannot guarantee security of the account or your information.

Use of Membership
You shall not use your Customize Graphix, membership for any purpose competitive to Customize Graphix. You will notify Customize Graphix immediately by emailing Info@CustomizeGraphix.com of any unauthorized use of your Customize Graphix membership or the Customize Graphix sites known to you, whether by you or a third party.

Membership Termination
You may cancel your Customize Graphix membership at any time by contacting Customize Graphix  customer service as specified on the “Contact Us'' page on the Customize Graphix . Customize Graphix  may terminate your membership and refuse any and all current or future use of the Customize Graphix  Sites or other services, or any portion thereof, (1) in order to comply with applicable Law, (2) if you provide any information that Customize Graphix determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (3) if Customize Graphix determines, in its sole discretion, that you are using your Customize Graphix membership in a manner not permitted by these Terms of Membership or the Terms of Use, or (4) in other circumstances, as Customize Graphix deems appropriate in its sole discretion. Please note that termination by you or Customize Graphix of your Customize Graphix membership may result in the termination of your memberships in Customize Graphix affiliated websites.

REFUND/CANCELLATION

Order Processing
Customize Graphix  may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Customize Graphix deems appropriate in its sole discretion. Customize Graphix also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Customize Graphix  will either not charge you or refund the charges for orders that we do not process or cancel. Without limiting the foregoing, Customize Graphix reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).

Return Policy; Credits & Refunds


Customize Graphix accepts returns on certain merchandise on a case-by-case basis for non-customized items. This Customize Graphix Return Policy, may change from time to time. 

 

Items that were customized at your request are not eligible for return. 

Items that have been returned for a Customize Graphix merchandise credit will be refunded in the form of a merchandise credit (a "Merchandise Credit") at the original purchase price, plus applicable sales tax, and, if applicable, the return shipping charges will be deducted from the amount of the Merchandise Credit. Merchandise Credit may be redeemed only for the purchase of merchandise and/or vouchers on the Customize Graphix and may not be used for the purchase of Customize Graphix Cards. Merchandise Credit is not transferable and may not be combined with Merchandise Credit belonging to others. At no time may you purchase, sell or barter any Merchandise Credit. Merchandise Credit is not redeemable for cash, unless required by law. The obligations represented by outstanding Merchandise Credit may at any time be assigned to and assumed by any affiliate of, or successor to, the present or any future owner of the Customize Graphix business, or any third party under contract with such present or future owner. You expressly consent to and authorize any such future assignment and assumption of outstanding Merchandise Credit obligations, and you agree to look solely to such assignee in the event of any such transfer.

Items that have been returned for a refund to your original form of payment will be refunded (a "Return Refund") at the original purchase price plus applicable sales tax and the return shipping charges (if any) will be deducted from your refund. Please note that in connection with the Return Refund, a refund to your original form of payment includes restoring any prior Merchandise Credit or other membership rewards that you may have used for your purchase to your account. Refunds to your original form of payment will appear on your statement within approximately seven days.

Any credit balance (including any Merchandise Credit) will be automatically applied to your next purchase of merchandise and/or vouchers from the Customize Graphix Sites and the order of redemption of such credits will be determined by Customize Graphix . To the extent your credits exceed the amount of your total purchase, the excess credit balance will remain in your account to be applied to your next purchase, subject to the foregoing terms and conditions. If your account and/or membership is terminated for any reason, any credit balances in your account may be canceled, to the fullest extent permitted by law. Account balances are determined by Customize Graphix and such determination is final.

Product and Service Descriptions
Customize Graphix attempts to provide accurate descriptions of products and services on the Customize Graphix Sites. Customize Graphix  does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product or service offered on the Customize Graphix Sites is not as described, your sole remedy is to return the item, as specified in these Terms of Membership.


The Customize Graphix Sites may offer a quick view type feature for various products. This feature allows you to view price information about the product and add the product to your cart without opening the product page. The quick view feature and this "add to cart" feature are offered for your convenience only. The product page is where you will find more detailed information about a product, its source, features and pricing.

Pricing Information
Customize Graphix strives to provide accurate pricing information regarding the products and services available on the Customize Graphix Sites. We cannot, however, insure against pricing errors. Customize Graphix reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, Customize Graphix will notify you by email. In addition, Customize Graphix reserves the right, at its sole discretion, to correct any error in the stated full retail price.

Product and Service Availability
The Customize Graphix Sites may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Unfortunately, Customize Graphix  cannot guarantee that an item listed as “in stock” will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product or service offering may be in stock when a customer places the order, and sold out by the time Customize Graphix  attempts to process the order. Should this happen, Customize Graphix  will notify you by email. Service offerings that are out-of-stock generally are no longer available. If Customize Graphix determines that a product or service you wish to purchase is no longer available, the item will be canceled from your order. Customize Graphix will notify you by email and delete the item from the Customize Graphix Sites.

VOUCHERS AND COUPONS

PROMOTIONAL VOUCHERS
Customize Graphix offers a service pursuant to which third party sellers, merchants or vendors of goods, services and/or experiences ("Vendors") present offers for You to purchase promotional vouchers ("Vouchers") redeemable for Vendor goods, services and/or experiences.

The following terms and conditions apply to all Vouchers purchased through Customize Graphix  Sites, except as otherwise specified on any particular Voucher and except as otherwise required by law. In the event of a conflict between these terms and conditions and the actual Voucher, the Voucher itself will control. Any customer (including You) purchasing, printing, accepting, using or attempting to use any Voucher agree to these terms and conditions.

All Vouchers are promotional in nature and are issued by the participating Vendor through Customize Graphix as a service provider. The Vendor is the holder and issuer of the Voucher and under no circumstances shall Customize Graphix be deemed the holder, issuer or seller of the Voucher. The law applicable to the Voucher shall be the law of the state where the Vendor interaction with the customer occurs. As the holder and issuer of the Voucher, Vendor is solely responsible for the value and redemption of the Voucher and for any and all bodily injury, illness, damages, claims, liabilities and costs suffered by or relating to any customer and the compliance with all laws, including, without limitation, unclaimed property and escheatment laws relating to the Vouchers. Each customer hereby knowingly waives and releases Customize Graphix and its affiliates and their respective officers, directors, employees, shareholders, agents and representatives, from any and all injuries, liabilities, damages, claims and rights of any nature whatsoever arising from any act or omission of the Vendor in connection with the Voucher, the provision of the services and products relating to the Voucher, and compliance by the Vendor with applicable law, including, without limitation, unclaimed property and escheatment laws. Customize Graphix sole role is as a service provider for the Vendor, and the applicability and compliance with any relevant law relating to any Voucher is solely determined by and complied with by the Vendor.


The Vouchers are coupons that provide a discount price from the actual or retail cost from the Vendor. That discount is available until the expiration date stated on the face of the Voucher. After that time, the amount originally paid by the customer to Customize Graphix  (the "Purchase Value") will be valid for goods and services of the Vendor for a minimum of five years in all states. If the customer is located in a state which requires the Vendor to honor the Purchase Value of the Voucher beyond five years, the applicable law of customer's state governs. For example, a Voucher purchased for a particular service of the Vendor at the discounted price of $50 (actual retail price of $100) with an expiration date on the discount of six months from a specified date, may be used for the particular service for six months from such specified date; thereafter, the customer may use the $50 value of the Voucher to purchase other goods and services of the Vendor for a minimum of five years, longer if required by applicable law. Notwithstanding the foregoing, for Vouchers that are redeemable for specific ticketed events, once the event date passes the Voucher expires. Customer's acceptance of any redemption of a Voucher constitutes an acceptance of the redemption and a waiver of any claims associated with the Voucher. The Voucher may not be redeemed for products or services other than those specified on the Voucher or as otherwise specifically permitted by this paragraph and may not be used to pay account balances or for products or services purchased from the Vendor prior to the purchase of the Voucher.

Vouchers are available for purchase while supplies last.  Vouchers are transferable without notice to Customize Graphix or Vendor. No resale of Vouchers is permitted unless such resale is permitted pursuant to applicable law. Vouchers are not redeemable for cash (in whole or in part) and have no cash value except as required by applicable law. If cash redemption is required by applicable law, the customer will only be entitled to cash redemption based on the amount paid by the customer to Customize Graphix  for the Voucher, not the actual or retail cost from the Vendor. Vouchers may not be combined with any other offer, coupon, promotion or discount or certificate and must be used in a single visit to Vendor except as required by applicable law. Limit one Voucher per person per visit or purchase. Neither Customize Graphix nor Vendor is responsible for lost or stolen Vouchers. If you lose your Voucher, please contact www.Info@CustomizeGraphic.com">www.Info@CustomizeGraphic.com. The Vendor will accept the first Voucher presented with the unique number printed on the Voucher. Treat your Voucher as you would cash. Vouchers are subject to any limitations stated on the Voucher or by the Vendor. The issuance of any credits for the Vouchers are at the sole discretion of the Vendor except as required by applicable law. All restaurant Vouchers are valid for dine in only unless otherwise stated on the Voucher. Vouchers may not be used for alcohol, prior balances, shipping or handling, tips or gratuities or other fees except as expressly provided on the Voucher or as allowed by the Vendor and as permitted by applicable law. Unless otherwise stated on the Voucher or disclosed in connection with the purchase of the Voucher by customer, the Voucher price does not include sales, value added or use taxes, which may be charged to you separately by the Vendor at the time you redeem the Voucher. Any attempted redemption of a Voucher in violation of these terms and conditions will render the Voucher void.

If You purchase a Voucher that may be redeemed in whole or in part for alcoholic beverages, you represent and warrant that you are 21 years of age or older. Vouchers may not be used for alcohol, prior balances, shipping or handling, tips or gratuities or other fees except as expressly provided on the Voucher, as allowed by the Vendor and as permitted by applicable law.
Except as specified in this Section 5, Vouchers are nonrefundable. Vendors whose Vouchers are offered may have their own refund policies. You must contact the Vendor directly to determine if it has such a policy and to seek any refund afforded by the policy.

Vendors whose Vouchers are offered may impose additional rules and restrictions on the Vouchers. Please read Vendors' additional rules and restrictions carefully. By purchasing a Voucher, You agree to abide by the Vendor's additional rules and restrictions, such as those regarding availability, minimum age, maximum occupancy, child policies, and the use of Vendor's products or services. You agree that any violation of any such Vendor's rules and restrictions may result in (1) cancellation of your Voucher, (2) being denied access to the applicable products or services, (3) forfeiting any Charges (as defined below) paid for the relevant Vouchers, and (4) being charged by Customize Graphix for any costs Customize Graphix  incurs as a result of such violation.
You agree to pay to Customize Graphix the fees, costs, expenses and other charges in connection with your Voucher purchase (collectively, the "Charges"). You acknowledge and agree that the Charges will be billed to your payment card, or that You will pay the Charges using another payment method approved by Customize Graphix.

GIFT CARDS

Gift Cards may be purchased via certain Customize Graphix  Sites.  Gift Cards and their use, including provisions regarding loss, may be subject to additional terms and conditions that will be made available at the time of purchase, as well as the Terms of Use and Privacy Notice. If you need assistance with respect to a Gift Card, please email Customer Service. 

DISPUTE RESOLUTION AND REFUNDS

By using the Sites in any way, you unconditionally consent and agree that: (1) any claim, dispute, or controversy (whether in contract, tort, or otherwise) you may have against Customize Graphix, or any of its officers, directors and employees, arising out of, relating to, or connected in any way with the Sites or the determination of the scope or applicability of this Dispute Resolution provision, will be resolved exclusively by final and binding arbitration administered by JAMS and conducted before a sole arbitrator in accordance with the rules of JAMS; (2) this arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1-16; (3) the arbitration shall be held in California; (4) the arbitrator's decision shall be controlled by these Customize Graphix Terms of Membership and any of the other agreements referenced herein that the applicable user may have entered into in connection with the Sites; (5) the arbitrator shall apply California law consistent with the FAA and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (6) there shall be no authority for any claims to be arbitrated on a class or representative basis, arbitration can decide only your and/or the applicable Customize Graphix, or any of its officers', directors', and employees', individual claims; the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated; (7) the arbitrator shall not have the power to award punitive damages against you or Customize Graphix, or any of its officers, directors, and employees; (8) in the event that the administrative fees and deposits that must be paid to initiate arbitration against Customize Graphix or its any of its officers, directors and employees, exceed $125 USD, and you are unable (or not required under the rules of JAMS) to pay any fees and deposits that exceed this amount, Customize Graphix agrees to pay them and/or forward them on your behalf, subject to ultimate allocation by the arbitrator. In addition, if you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Customize Graphix will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and (9) with the exception of subpart (6) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the rules of JAMS, then the balance of this Dispute Resolution provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (6) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor Customize Graphix  shall be entitled to arbitrate their dispute. For more information on JAMS and/or the rules of JAMS, visit their website at www.jamsadr.com.  THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN JAMS RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR EZ Shop 247 WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. 

ENTIRE AGREEMENT
These Terms of Membership constitute the entire agreement between you and Customize Graphix  regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Membership. In the event there is a conflict between these Terms of Membership and the Terms of Use with respect to the matters herein, these Terms of Membership will control.

SEVERABILITY
If any provision of these Terms of Membership is determined to be illegal, invalid, or unenforceable, the enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.

MODIFICATION OF TERMS OF MEMBERSHIP
You acknowledge and agree that Customize Graphix  may, in its sole discretion, modify, add or remove any portion of these Terms of Membership at any time and in any manner, including the terms of Customize Graphix  membership, by posting revised Terms of Membership on the Site.  You may not amend or modify these Terms of Membership under any circumstances. It is your responsibility to check periodically for any changes we make to the Terms of Membership.  Your continued use of this Site after any changes to the Terms of Membership means you accept the changes. 

Wrong, Damaged or Defective Items
If you received a damaged, defective or incorrect item, please contact our Customer Service team so we can resolve the situation as quickly as possible. Please contact us at Info@CustomizeGraphic.com.

Refund Timelines
Customize Graphix  will begin processing your return as soon as it is delivered to our warehouse. You will receive an email letting you know that we’ve received your return. 

Once accepted and processed, you will see your Customize Graphix  merchandise credit appear on your Customize Graphix  account within 1-2 business days. If you opted for refund to original form of payment (less a $9.99 return shipping fee), you will see your refund in 10 business days, depending on your financial institution. 

Where we issue a refund and subsequently determine in our discretion that your return did not comply with our return policy and/or was the result of fraud, we reserve the right to recharge your payment method on file for the merchandise.

Website Memberships
With your Voucher purchase (collectively, the "Charges"). You acknowledge and agree that the Charges will be billed to your payment card, or that You will pay the Charges using another payment method approved by Customize Graphix.

SHIPPING/FULLFILLMENT

When does my order ship?

After your order has been processed you will receive an emailed receipt for the purchase. If the order was placed before 2pm, it will be shipped that day. If not, the board will be shipped within 24 hours (business hours). 

How soon will I receive my order?

All domestic orders are shipped via FedEx, or USPS with an average transit time of 5-10 business days from once it leaves our warehouse. International orders are shipped by FedEx or DHL with an average transit time of 12-30 business days. 

Where do you ship to?

 

As long as you have a postal code, we can ship your order to you!

Can I change my shipping address?

 

If your order hasn't shipped yet, then we can happily edit your shipping address. Just forward a copy of your emailed order receipt to info@CustomizeGraphix.com and provide your preferred alternative address. 

 

Feel welcome to email info@CustomizeGraphix.com or chat with us live if you have any remaining questions.

PRIVACY

A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by Customize Graphix  is subject to change from time to time. You consent to any personal information we may obtain about you (either via the Customize Graphix Sites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Notice. Customize Graphix  may update its Privacy Notice from time to time, in its sole discretion. Any changes to our Privacy Notice will be posted at Customize Graphix  Privacy Notice.  Your continued use of the Sites after any changes to the Privacy Notice means you accept the changes.

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